Privacy Policy

1. Background

The LottoRoo.com website is owned and operated by LottoRoo Pty Ltd. LottoRoo.com is a digital platform through which customers can purchase entries into various lottery-based games. This Policy applies to LottoRoo Pty Ltd, and the terms ‘we’, ‘us’ or ‘our’ refer to LottoRoo Pty Ltd. The term ‘you’ refers to you as the Customer.
This Privacy Policy outlines how we collect, store, use, and disclose your Personal Information. It also describes how you can access and update your Personal Information, or make a complaint.
We are committed to protecting your Personal Information and ensuring our practices comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Definitions

• AML/CTF Act – Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• APPs – Australian Privacy Principles
• Personal Information – Any information that can identify you, or can reasonably identify you
• Privacy Act – Privacy Act 1988 (Cth)
• Website – LottoRoo.com

3. What Personal Information do we collect and hold?

Depending on your interaction with LottoRoo, we may collect the following types of Personal Information:

• Full name
• Date of birth
• Residential and mailing address
• Email address
• Contact number
• Payment details (bank account or card information)
• Identity verification documents (e.g., driver's licence, passport)
• Account credentials (usernames, passwords)

We may also collect non-personal data for statistical analysis, such as your IP address, browser type, and general location data.

4. Why and how we collect Personal Information

Your Personal Information may be collected when:

• Creating an account
• Verifying your identity
• Purchasing lottery entries
• Processing and notifying winnings
• Managing your customer profile
• Communicating updates or marketing offers (with an opt-out option)
• Complying with regulatory obligations (e.g., AML/CTF requirements)
• Investigating fraud or suspicious activity
• Improving our services and customer experience

We may use third-party service providers for:

• Payment processing
• Customer communication
• Market research and analysis
• IT and data security services

By creating an account, you agree to receive occasional promotional messages. You may opt out by contacting us at [email protected] .

5. Use and disclosure of Personal Information

We use your Personal Information to:

• Manage your account
• Provide and improve our services
• Deliver marketing offers (unless you opt out)
• Report winnings
• Comply with Australian law and licensing conditions

We will not share or sell your Personal Information to third parties for unrelated marketing purposes.

6. Personal Information Security

We employ robust security measures to protect your information against loss, misuse, and unauthorised access. However, no online data transmission is 100% secure. Any Personal Information no longer needed will be securely destroyed or de-identified in accordance with applicable laws.

7. Cross-Border Disclosures

Some of our service providers may operate or store data overseas. While we take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy law, you acknowledge that not all foreign jurisdictions provide the same level of protection.

8. Access to Personal Information

You may request access to, or correction of, your Personal Information at any time by contacting us. We aim to respond within a reasonable timeframe. If access is denied, we will provide reasons and your right to complain.

9. Enquiries and Complaints

If you have a concern about your Personal Information or believe your privacy has been breached, please contact us. We aim to resolve all complaints efficiently. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

10. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website. We will notify you of any material changes via email or website notice.

11. Contact Details

LottoRoo Pty Ltd
Level 5, 88 George Street
Sydney NSW 2000
Australia Phone: +61 4 3294 8820
Email: [email protected]
Website: www.lottoroo.com.au
Last Updated: 10 June 2025