Responsible Gambling

What is Responsible Gambling?

Responsible gambling means creating a safe and supportive environment where players are empowered to make informed choices. It involves reducing the risks of gambling harm through a shared commitment from individuals, the community, industry, and government.
At LottoRoo, we believe gambling should be a fun and recreational activity—not a source of harm. We are committed to protecting our customers and encouraging responsible behaviours.

What is Problem Gambling?

Problem gambling refers to difficulties in controlling time or money spent on gambling, leading to negative consequences for the individual, their family, or the wider community.
While most people enjoy gambling for entertainment, for some it can cause financial hardship, emotional distress, or personal issues. If you or someone you know is affected, please seek help.

Gambling Support Services

If you’re worried about your gambling, or that of someone close to you, help is available.

Gambling Help – call 1800 858 858 or visit www.gamblinghelponline.org.au.

Available 24/7, free and confidential.

You can also find services specific to your state or territory:
👉 Services in Your State

Tools for Safer Play

Self-Assessment Tools

Not sure if your gambling is becoming problematic? Try these free tools:

• Self-Assessment Quiz
• Gambling Calculator

Account Controls at LottoRoo

We offer built-in tools to help you manage your gambling activity:

Set a Spend Limit

You can set weekly spending limits on your account:

1. Log in
2. Go to My Account > Spend Limits
3. Set or adjust your limit

Increasing your limit may include a waiting period.

Need help? Contact our support team at [email protected] or call +61 4 3294 8820.

Self-Exclusion

You may request to self-exclude from LottoRoo for 12 months. What happens:

• All unplayed tickets will be cancelled, and any remaining funds refunded.
• Your account must be ID-verified to process withdrawals.
• You will receive confirmation of exclusion via email.

To request self-exclusion, contact our support team. Once the exclusion period ends, you can request account reinstatement by contacting our Responsible Gambling Officer.

Opt-Out of Marketing

You can opt-out of promotional emails and messages at any time by contacting support. If you are self-excluded, you will automatically be removed from marketing communications.

Game Information & Odds

All game rules and odds are clearly displayed on each game page before purchase. Visit our Help Centre for more details about odds and game types.

ID Verification & Underage Protection

Purchasing lottery tickets through LottoRoo is restricted to those aged 18+.

To prevent underage access:

• All members must verify their identity.
• If ID is not provided promptly, your account may be suspended.
• Prize withdrawals are only possible after verification.

Parents/Guardians – Tips to help protect minors:

• Never save passwords on shared devices
• Log out after each session
• Use parental controls to block gambling content
• Educate children about the risks of underage gambling
  More info: Gambling and Under 18s

Compliance and Codes of Practice

LottoRoo complies with all relevant Australian state and territory legislation and responsible gambling codes, including:

• The Lott’s State Codes of Conduct
• Jurisdiction-specific Codes and Guidelines

For more information, visit:

• The Lott – Responsible Gambling
• ACT
• QLD
• SA
• NT
• TAS

Have Fun and Play Responsibly

LottoRoo is dedicated to providing a safe and enjoyable experience. Remember:
Set limits
Stay in control
Reach out if you need support
Help is always close at hand.